Paraclete Mission Group’s employees recently gave it an 81 out of 100 for its employee Net Promoter Score. This score puts Paraclete’s rating on par with some of the United States’ leading companies known for employee satisfaction.
“Our associates are Paraclete’s greatest strength,” said Paraclete CEO Glen Volkhardt. “In fact, they are our only strength. We have no program, infrastructure or endowment. People coming alongside people is all we have to offer. This eNPS score may be showing simply that our associates understand that they are valued.”
Paraclete’s 104 staff live on four continents and serve almost 70 countries by counseling, mentoring, teaching, training and coming alongside Christian leaders and vulnerable populations. Associates plan, budget and report on their work. That’s part of the culture of accountability. But leaders make very few assignments. Associates serve “clients” that they choose, in areas of their expertise and gifting. They set their own schedules, and priorities within the framework of Paraclete’s Mission Vision and Values.
The eNPS is a standardized method of ranking employee satisfaction used widely in the U.S. and beyond.
Employees are asked the question, “On a scale of 0-10, how likely are you to refer your company as a place to work?” The survey then asks a follow-up question to explain their answer. The eNPS survey is built into Paraclete’s human resources system, running the anonymous questionnaire every six months.
“Happier employees tend to be more motivated and focused, and more determined to see the company succeed,” reported the 2018 Global NPS and eNPS Benchmark Report.
In this case, their ministries are served better by working for an organization in which they believe.
“Associates who are well served in the pursuit of their calling produce amazing kingdom fruit,” said Volkhardt.